Shipping Information
Thank you for shopping with SteelSeriesMall. Below you will find everything you need to know about how we ship your order.
Shipping Coverage
We currently ship to addresses within the contiguous United States (the 48 mainland states). We do not ship to Alaska, Hawaii, U.S. territories, PO boxes, or international destinations at this time.
Processing Time
| Stage | Timeframe |
|---|---|
| Order processing | 1–2 business days |
| Carrier transit | 3–5 business days |
| Total estimated delivery | 4–7 business days from order date |
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. Business days are Monday through Friday, excluding holidays.
Shipping Cost
Shipping is free for all orders within our delivery area. There are no minimum order requirements and no additional shipping charges added at checkout.
Carriers
We work with a range of reputable logistics carriers to deliver your order. The specific carrier assigned to your shipment will be selected at the time of dispatch based on your delivery location and current carrier availability. You will receive a shipping confirmation email with tracking information once your order has left our facility.
Order Tracking
Every order ships with a tracking number. You will receive this number by email as soon as your package is handed to the carrier. Please allow up to 24 hours for tracking information to become active in the carrier’s system.
Delivery Issues
If your tracking shows that your package was delivered but you cannot locate it, please contact us at info@steelseriesmall.com within 7 days of the delivery date. We will work with the carrier to investigate. If your package is lost in transit or arrives damaged, please contact us with photos of the damage and the packaging so we can resolve the issue quickly.
Incorrect Addresses
Please double-check your shipping address before completing your order. If you notice an error after placing your order, contact us immediately at info@steelseriesmall.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
Questions
If you have any questions about shipping, please reach out to us at info@steelseriesmall.com. We’re happy to help.