Our Return Policy
We want you to be satisfied with your purchase. If something isn’t right, you may return eligible items within 30 calendar days of the delivery date.
Return Window
The 30-day return period begins on the date your order is delivered, as confirmed by the carrier’s tracking information. Return requests submitted after this window cannot be accepted.
Eligibility — Two Return Scenarios
We distinguish between two types of returns. The requirements and responsibilities differ for each.
Scenario A: Change of Mind (Remorse)
If you decide you no longer want the item — for example, you changed your mind, ordered the wrong model, or simply don’t need it — the following conditions apply:
- The item must be unused and in the same condition you received it.
- All original packaging, manuals, cables, and accessories must be included.
- The item must not show signs of wear, installation, or use.
- You are responsible for initiating the return request within 30 days of delivery.
Scenario B: Defective or Damaged Item
If your item arrives defective, damaged, or significantly not as described, the following conditions apply:
- Please contact us within 7 days of delivery with your order number and photos showing the issue.
- We will review the issue and, if confirmed, provide a prepaid return label at no cost to you.
- Once we receive and inspect the returned item, we will issue a full refund or, if you prefer, send a replacement.
- Defective returns are not subject to the “unused” condition requirement, but the item must be returned with all original components.
Return Shipping Cost
Return shipping is free for both change-of-mind and defective returns. We do not charge a restocking fee under any circumstances.
How to Start a Return
- Email us at info@steelseriesmall.com with your order number and the reason for your return.
- We will review your request and respond within one business day with return instructions.
- If your return is approved, we will provide a prepaid return shipping label and the return address.
- Pack the item securely in its original packaging and drop it off with the designated carrier.
Return Address
All returns must be sent to:
SteelSeriesMall Returns
2944 AL HWY 125
Brundidge, AL 36010
United States
Please do not send returns to any other address without prior written authorization from our team.
Refund Processing
Once your return arrives at our facility, we will inspect the item to confirm it meets the return conditions. Inspection is typically completed within 1–2 business days of receipt.
After inspection is complete, we will process your refund to the original payment method used for the purchase. Please note that while we initiate the refund promptly, your bank or payment provider may take an additional 7–10 business days to post the funds to your account.
Items That Cannot Be Returned
The following items are not eligible for return:
- Items returned after the 30-day return window.
- Items that have been used, installed, or show signs of wear (for change-of-mind returns).
- Items missing original packaging, accessories, or manuals.
- Items damaged due to misuse, accident, or unauthorized modification.
Late or Missing Refunds
If you have not received your refund within 10 business days after we confirmed processing, please check with your bank or credit card company first, as processing times vary. If you still have not received your refund, contact us at info@steelseriesmall.com and we will investigate.
Questions About Returns
We’re here to help. Email us at info@steelseriesmall.com and we will respond within one business day.